Terms & Conditions

What is this document?

These terms of use, read together with the Privacy Policy located at ("Privacy Policy"), constitutes a legal and binding contract ("Agreement") between you and Ena Travel & Tourism L.L.C., a company validly existing under the laws of UAE ("Ena Travel") providing, inter alia, the terms that govern your access to use (i) Ena Travel's website ("Website"), (ii) Ena Travel's mobile applications ("Mobile Applications"), (iii) Ena Travel's online travel, accommodation, and allied reservation services, and (iv) any other service that may be provided by Ena Travel from time to time (collectively referred to as the "Services"). You hereby agree and understand that this Agreement is a binding contract between Ena Travel and any person who accesses, browses, or uses the Services in any manner and accordingly you hereby agree to be bound by the terms contained in this Agreement. If you do not agree to the terms contained in this Agreement, you shall not have the right to use the Services and shall forthwith leave the Website and stop using the Mobile Applications. The terms contained in this Agreement shall be accepted without any modification. The use of the Services would constitute acceptance of the terms of this Agreement.

You must be 16 (Sixteen) Lunar years of age or older to register or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to Ena Travel that you are 16 (Sixteen) lunar years of age or older, and that you have the right, authority and capacity to use the Services and agree to and abide by this Agreement. If you are using the Services on behalf of another organization or entity ("Organization"), then you are agreeing to be bound by the Agreement on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to this Agreement. In that case, "you" and "your" refers to you and the concerned Organization.

This Agreement is published in compliance of and is governed by the provisions of UAE laws.

Ena Travel authorizes you to view and access the content available on the Services solely for ordering, receiving, delivering, and communicating only as per this Agreement. The contents of the Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement, and assembly of content on the Website, Mobile Applications or any of the other Services ("Ena Travel Content"), are the property of Ena Travel and are protected under copyright, trademark and other applicable laws. You shall not modify the Ena Travel Content or reproduce, display, publicly perform, distribute, or otherwise use the Ena Travel Content in any way for any public or commercial purpose or for personal gain.

All rights and liabilities of Ena Travel with respect to any Services to be provided by Ena Travel shall be restricted to the scope of this Agreement. In addition to this Agreement, you shall also ensure that you are following the terms and conditions of the third parties, whose links are contained/embedded in the Services, with whom you choose to transact with. It is hereby clarified that Ena Travel shall not be held liable for any transaction between you and any such third party.

Where there is contradiction between this Agreement and the conditions mentioned under the provisions of the Privacy Policy located in the website this Agreement shall prevail.

Use of Services

Ena Travel permits the viewing, copying, downloading materials available on the Website and the Mobile Applications provided that the material so obtained is used solely for personal and non-commercial purposes and such proprietary notices appearing on the material are reproduced.

You hereby agree that you shall not at any time (i) distribute, resell, cross-sell, or permit access to the Services to any third party, (ii) permit multiple end users to access the Services using shared login credentials (i.e., a shared email address and password), (iii) use the Services other than in accordance with (a) the instructions or documentation which Ena Travel may provide from time to time, (b) applicable laws and (c) the terms contained in this Agreement.

Ena Travel may, at any time and without having to serve any prior notice to you, (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, (ii) change any promotion scheme, promotion period, grace period (by whatever name it is called) and (iii) change the contents of this Agreement or the Privacy Policy. It is your responsibility, in such cases, to review the terms of the Agreement from time to time. Such change shall be made applicable when they are posted. Ena Travel may also alter or remove any content from the Website or the Mobile Applications without notice and without liability.

Ena Travel reserves the right, at its sole discretion, to suspend your ability to use or access the Services (or a part of the Services) at any time while Ena Travel investigates complaints or alleged violations of this Agreement, or for any other reason. Further, it shall also have the ability to prohibit or restrict you from using the Services if Ena Travel, in its opinion, feels that you are misusing the Services in any manner whatsoever.

You agree to abide by the terms and conditions of purchase imposed by any third-party supplier (such as airline companies, Limousine companies, hotels, agents, etc.) ("Suppliers") with whom you elect to transact by using the Services, including, but not limited to, payment of all amounts when due and with the Supplier's rules and restrictions regarding availability, booking, cancelling, rescheduling and use of fares, products, or services. You understand that any violation of any such Supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable product or services, in your forfeiting any monies paid for such reservation(s), and/or in Ena Travel debiting your account for any costs that it incurs because of such violation.

Ena Travel may, from time to time, run promotional campaign and contests that require you to send in material or information about yourself. Each such promotional campaign and contests has its own rules and regulations, which you must read and agree to before you participate in the same.

The use of Services is governed by Ena Travel's Privacy Policy, available on the website. Ena Travel's Privacy Policy sets forth its practices regarding the collection, use and disclosure of personal information that it obtains about you in connection with the Services.

Payments

Ena Travel shall have the right to charge transaction fees based on certain completed transactions using the Services. These charges/fees may also be altered by Ena Travel without any notice. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services.

By booking with Ena Travel, you authorize Ena Travel and its agents to transact with your bank or other payment gateways to obtain the necessary information required to confirm payment, collect payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking. Ena Travel does not collect or store your credit card information. Please refer to our Privacy Policy located on the website to learn more.

You hereby understand and agree that your reservation/booking is contingent upon Ena Travel receiving the applicable fees/consideration/fares in its account and unless such monies have been credited into Ena Travel's account, it shall be under no obligation to issue you with the relevant tickets, reservation confirmation, passenger name record (PNR) or such other confirmations in connection with the Services.

In the event a booking or reservation does not get confirmed for any reason, Ena Travel is under no obligation to make another booking to compensate or replace the earlier booking. All subsequent bookings shall be treated as new transaction without any reference to the earlier transaction. All refunds shall take place as per the normal banking payment cycle.

Payment shall be made through the payment gateways authorized by Ena Travel. You must adhere to the terms and conditions that are prescribed by payment gateways through which you choose to transact.

We accept payment online using Visa and Mastercard Credit /Debit Card in AED only.

Refund/Return Policy

Refunds will be done only through the Original Mode of Payment.

User Covenants

Ena Travel hereby informs you that you are not permitted to host, display, upload, modify, publish, transmit, update, or share any information that:

  • (i) belongs to another person and to which you do not have any right; is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.
  • (ii) harms minors in any way.
  • (iii) infringes any patent, trademark, copyright, or other proprietary rights.
  • (iv) violates any law for the time being in force.
  • (v) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
  • (vi) impersonates or defames another person.
  • (vii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer resource; and
  • (viii)threatens the unity, integrity, defence, security or sovereignty of UAE, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation.

You are also prohibited from:

  • (i) violating or attempting to violate the integrity or security of the Website, the Mobile Application, or any Ena Travel Content.
  • (ii) transmitting any information on or through the Website and Mobile Applications that is disruptive or competitive to the provision of Services by Ena Travel.
  • (iii) intentionally submitting on the Website or Mobile Applications any incomplete, false, or inaccurate information.
  • (iv) making any unsolicited communications to other users of the Services.
  • (v) using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website.
  • (vi) attempting to decipher, decompile, disassemble, or reverse engineer any part of the Website.
  • (vii) copying or duplicating in any manner any of the Ena Travel Content or other information available from the Website; and framing or hotlinking or deep linking any Ena Travel Content.

Ena Travel, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email about any such information as mentioned in clause 4.2 above, shall be entitled to disable such information that is in contravention of clause 4.2, Ena Travel shall be entitled to preserve such information and associated records for production to governmental authorities for investigation purposes.

Ena Travel may disclose, or transfer information provided by you to its affiliates in other countries, and you hereby consent to such transfer, if such transfer is necessary for the performance of the lawful contract between Ena Travel or any person on its behalf and the user or where you have consented to data transfer.

Third party information.

The Website may provide information regarding third party website(s), affiliates, or business partners and/or contain links to their websites. Such information and links are provided solely for the purpose of your reference. Ena Travel is not endorsing the material on the Website, is not responsible for such errors and representation nor is it associated with it, and you shall access these websites at your own risk. Further, it is up to you to take precautions to ensure that whatever links you select or software you download, whether from the Website, Mobile Applications, or other Services, is free of such items such as, but not limited to, viruses, worms, trojan horses, defects, and other items of a destructive nature.

Visa Obligations.

Your travel to foreign countries may be subject to the visa and other immigration related requirements as maybe prescribed by appropriate authorities from time to time. You hereby understand and agree that you shall have to procure the applicable visa and comply with all applicable immigration requirements by yourself, and Ena Travel shall not be under any obligation to inform you or assist you with obtaining the appropriate visa (including transit-visas, on-entry visas, etc.) or with the concerned immigration requirements. Further, Ena Travel shall not be responsible for any issues, including inability to travel, arising due to your failure to obtain the appropriate visa or clear any immigration obligations that you may have.

Intellectual property rights.

All the intellectual property used on the Website by Ena Travel, service providers or any third party shall remain the property of Ena Travel, service provider or any other third party. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of Ena Travel.

Unlawful or Prohibited Use.

You warrant to Ena Travel that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of Ena Travel's Services and any other related activities. You further warrant that you will not use this Website in any way prohibited by terms contained in this Agreement or under applicable law.

Liability

You hereby acknowledge and agree that Ena Travel provides intermediary services and is not, and shall not be deemed to be a Supplier, and therefore may not be held responsible in any way for any lack or deficiency of services provided by any Suppliers you choose to engage or hire or appoint Ena Travel the Services. Therefore, Ena Travel is not liable for any errors, omissions, representations, warranties, breaches, or negligence of any of the Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

Ena Travel shall have no liability in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control, and shall have no responsibility for any additional expenses incurred by you in connection with the same.

You hereby understand and acknowledge that the fares provided by Ena Travel on the Website or Mobile Applications are subject to change at the respective Supplier's discretion and Ena Travel shall not be responsible for any increase/change in the fares/fees provided by a particular Supplier (and as displayed by Ena Travel on the Website or Mobile Applications).

Ena Travel shall not be liable for any damages whatsoever including, without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the inability to use or performance of the Website, Mobile Applications, or any other Service. This shall extend to the loss suffered by you due to delay or inability to use or access the Website or the Mobile Applications.

Ena Travel shall not be responsible or liable to you in any manner for any losses, damage, injuries, or expenses incurred by you because of any disclosures made by Ena Travel, where you have consented to the making of such disclosures. If you have revoked such consent under the terms of the Privacy Policy, then Ena Travel shall not be responsible or liable in any manner to you for any losses, damage, injuries, or expenses incurred because of any disclosures made by Ena Travel prior to its actual receipt of such revocation.

Ena Travel shall not be responsible to provide any updates on schedules, availability, cancellations, and modifications to the services provided by the Suppliers.

The maximum liability of Ena Travel, in respect of any Services provided, shall be limited up to a maximum of AED1,000.

Delivery/Shipping/Services Policy

Ena travel will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Indemnity

You hereby agree to indemnify and hold harmless Ena Travel, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of Services, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of your account with Ena Travel, and (iv) infringement of any intellectual property or other right of any person or entity. Ena Travel will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

Severability

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision, and all other provisions of this Agreement shall continue to be in full force and effect.

Term and Termination

This Agreement will remain in full force and effect while you use any Service in any form or capacity.

In the event Ena Travel discovers or has reasons to believe at any time during or after receiving a request for Services from you that the request for Services is either unauthorized or there has been misrepresentation of facts, Ena Travel shall have the right to take any steps against you, including cancellation of the bookings, forfeiture of payment etc. without providing you with prior intimation. Ena Travel shall not be responsible for any damages causes as such a consequence

Ena Travel reserves the right to terminate its Services provided to you in the event of breach of any terms contained in this Agreement, misrepresentation of information, any unlawful activity or is unable to verify or authenticate any information the user submits to Ena Travel.

Clauses under the headings Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution, and Notices shall continue and survive the termination of this Agreement.

Dispute Resolution and Governing Law

This Agreement and any contractual obligation between Ena Travel and you will be governed by the laws of UAE, subject to the exclusive jurisdiction of courts at UAE.

Headings

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define, or limit the scope, extent or intent of this Agreement, the terms of services or the right to use the Website by the User contained herein or any other section or pages of the Website in any manner whatsoever

Notices

All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent to Ena Travel email, with due acknowledgment of complete transmission to the following address:

  • Ena Travel & Tourism LLC
  • P.O.Box 96504, Dubai, United Arab Emirates
  • Email: coo@enatravels.com

PRECAUTIONS FOR TRANSFERS SERVICES

1. The airport transfer service is a pick-up and drop-off service. The driver is only responsible for the transfer from the airport to the client Address and does not have any information regarding the accuracy of information of the residence.

2. Guests who have booked the airport transfer service should confirm that their name and telephone number are correct and up to date prior their departure. Please make sure guests’ mobile phone and mobile phone subscription can receive calls in UAE by enabling mobile phone roaming!

3. After arrival at the destination airport, it will take guests at least 30– 45 minutes to pick up their luggage and go through border control. The transfer driver will wait for the guests at the airport 60 minutes after the arrival time of the guests at the airport.

4. The waiting time at the airport of the driver for the client for the transfer service is maximum 60 minutes after the arrival time of the flight, in case the waiting time is exceeded the driver may leave and is not liable for doing so. In the occurrence the driver needs to return to the airport to pick up the guests after the 60 minutes waiting time, a new service charge is applicable. If the flight is delayed by the airline and the transfer driver is not notified in a timely matter the transfer fee is non-refundable. Guests can try to claim compensation of the transfer fee from the airline themselves.

5. The driver shall be waiting at the arrival hall Parking. If the guests are unable to find the driver there is no need to panic. Clients should remain in the area and call the emergency number +971 58 665 0251 for inquiries.

6. If the guests know their flight is delayed, changed, or cancelled, guests should send a SMS and/or call the emergency number +971 58 665 0251 to amend the transfer arrangement. Our operations team will make its best effort to reschedule the transfer. However, there is no guarantee the transfer arrangement can be changed. The transfer fee is non-refundable whether the transfer arrangement can be amended or not.

7. The transfer service from group hotel to the airport is arranged four hours prior to the scheduled flight departure time. If the guests experience any delay to its departure airport such as traffic jams, accidents, and other unforeseen events, our team will do its best efforts to solve the situation. However, if guests are unable to board their flights due to a force majeure as mentioned above, Ena travel is not liable under any circumstances.

8. The allowed number of baggage pieces per client is two medium size pieces for Lexus or similar and 4 pieces of medium size luggage for Previa or similar Van. Any other baggage pieces exceeding this number is not allowed